Customer service representative supervisor
Penney Auto Body Vancouver, British Columbia
Permanent
Full time
As soon as possible
Description
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
- Education:
- Expérience:
Education- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Asset languages- Mandarin
- Cantonese
- Tagalog
Tasks- Conduct performance reviews
- Perform same duties as workers supervised
- Co-ordinate, assign and review work
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Examine and verify accuracy of work and authorize routine deposits and withdrawals
- Identify training needs and train workers in job duties and company policies
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- Requisition materials and supplies
- Resolve work-related problems and prepare and submit progress and other reports
- Organize and maintain inventory
- Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings
- Keep maintenance reports and documentation
Supervision- Customer service clerk
- 5-10 people
- Working groups
Computer and technology knowledge- MS Office
Work conditions and physical capabilities- Attention to detail
- Overtime required
- Work under pressure
Personal suitability- Client focus
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Team player
Screening questions- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
Experience- 1 year to less than 2 years
Financial benefits- Bonus
- Commission
Other benefits- Free parking available
- Parking available
Salary: $35.00 hourly
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