One of our major Printing clients is looking for a Bilingual Printing Advisor (Driving License & Vehicle req.)
Length: 12 months contract with the possibility of extension
Location: Ottawa, ON (Onsite)
Hours of Work: Monday to Friday 8:00 am to 5:00 pm
Pay Rate: $25.36/hr

ROLE MANDATE:
Third Party Rep, is client facing and owns the relationship for our Third Party Printing Service. Meet with the clients on a regular basis, supports the client with Print expertise. Ability to translate print specifications and send them off to the printers for quotes. Respond back in a timely manner to the clients, good written and communication skills in both English and French. Manage a project file (Excel), client information, status, cost, vendor, notes. Will be responsible for invoicing, PO process, etc. Provide direction, monitor quality and resolve production problems with the contracted suppliers and creative agencies. Identify and develop digital document opportunities. Develop strategies for cost savings and advise customer. Utilize the DAO technology tools to enable cost savings and achievement of strategic objectives.
– Casual Work attire
– Pick-up and delivery from some vendors to some clients when needed
– Paid on-site parking
– On-site, no remote working
– Bilingual English/French – Mandatory (oral, written)
– Good Customer Service - Mandatory
– Good Computer Skillset -Mandatory
– Third/Digital Print Knowledge – Mandatory
– License/vehicle – Mandatory - amount of driving required for the position: 25-50%
– Invoice/PO knowledge – Nice to have
– Physical: Lifting 25lbs, walking between 5 buildings, moving equipment

ROLE RESPONSIBILITIES (including but are not limited to):
• Primary resource for all document production needs of the client (potentially forms, document design, replenishment stock) for both litho/web printing as well as digital print solutions
• Manages Customer relationships, partnering with Business Unit document owners to meet document production needs in a cost-effective manner
• Promotes the print services of us or client production print center (where applicable)
• Converts appropriate applications to digital platforms
• Ensures that savings targets are met (if applicable) and recorded for various deliverables
• Interfaces with preferred suppliers, both internal and external as required
• Manages the various process requirements, such as attending forms committee, documenting production quote process, purchase order creation, proof exchange and approval, delivery date follow up, and client billing
• Ensures appropriate documentation and reporting
• Develops a solid understanding of key customer forms, documents and applications
• Consultative approach
• Coordinates the creation and revision of forms and client documents
• Works closely with end-users to promote and educate on the various services available

SKILLS:
• Excellent interpersonal skills
• Ability to communicate effectively (both written & verbal)
• Ability to partner with colleagues to share and deliver benchmark solutions
• Function effectively at all levels of the business
• Effective computer skills including Microsoft Office and various graphic design software programs
• Ability to communicate with customers, understand requirements, solve problems and provide solutions
• Able to manage multiple tasks in fast paced environment
• Creative with & strong negotiation and organizational skills

EXPERIENCE:
• Minimum of three (3) to five (5) years of print industry experience either in a production and/or project management
• Minimum of three (3) years in a customer relationship role
• Experience in print estimation
• Familiar with document production techniques
• Experience with commercial / transaction print / digital print
• Direct Mail Experience
• Ability to work independently or with minimal direct supervision
• Valid driver’s license
• Account management experience
• Print procurement experience with commercial print vendor
• Print inventory management and tracking experience preferred

EDUCATION:
• Minimum: High School Diploma or Equivalent
• Preferred: Associates Degree

URGENT: Please read the job description above. If this interests you, apply to the job with your most updated resume, including your contact number and email address.

The recruiter in charge of this role is Prakash.

If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this job description to them and you will be eligible for a referral bonus upon a successful hire.

Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply!

Please note: Adherence to our end client’s vaccination policy is a requirement.

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