One of our major banking clients is looking for a Bilingual (French) Service Rep. (Financial Teller, Wire payments, Bank or Finance)
Duration: 6+ months contract with potential to renewal
Location: Montreal, QC – Hybrid (1-3 days in office per month but must travel daily for training)
Working hours: Monday to Friday, 7:30am-6:30pm (MUST be flexible with rotating shifts)
LOB: Payments Processing

JOB DESCRIPTION:
This group receives and processes incoming payments from other entities worldwide electronically. The focus of these individuals will be to repair incoming payments- when payments are processed, the process of the funds transmitting from their entity can error out- these reps will correct this route and ensure payments can process through their queue to the correct entity.

TEAM CULTURE:
This group operates in a true “productivity” area- working with efficiency and speed is the main goal. The team works together to ensure each wire payment in their queue is completed by EOD – as such, they rely on one another to work together and adhere to deadlines.
This role operates exclusively as a back-office function- there is no customer facing element to the role. Reps interact with their own teams (based out of Mississauga) as well as a sister site (of other service officers) in Montreal

ROLE RESPONSIBILITIES INCLUDE (but are not limited to):
• Repairing wire payments
• Ensuring wire payments are processed with no process errors
• Receiving payments in differing currencies and manually keying the funds into the correct currency in alignment with the customer’s bank account
• Working through their request queue with both speed and accuracy

MUST-HAVE SKILLS:
• Excellent typing skills- a speed of 50 words/minute at minimum
• Superb typing accuracy
• Strong communication skills- a bilingual candidate is an asset, but the work the team completes day to day is with English speaking customers
• Willingness to learn
• Strong work ethic

NICE TO HAVE SKILLS:
• Previous financial teller experience is a nice plus
• Previous service rep experience for a banking client
• Solid knowledge of general geography- this team handles transfers worldwide, and it can be helpful for candidates to have a good understanding of where countries are located and the currencies they leverage

EDUCATIONAL BACKGROUND:
• Post-secondary degree highly preferred- no discipline in specific is required, nor is it required the candidate come from a college or university background



URGENT: Please read the job description above. If this interests you, apply to the job with your most updated resume, including your contact number and email address.

The recruiter in charge of this role is Sunita.

If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this job description to them and you will be eligible for a referral bonus upon a successful hire.

Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply!

Please note: Adherence to our end client’s vaccination policy is a requirement.

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