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Frequently asked questions – Jobboom FAQ

Frequently asked questions – Jobboom FAQ

FAQ

Here is a list of the most frequently asked questions about the Jobboom website.

If you can’t find the answers to your questions here, feel free to contact us and submit your query.

Additional information on other Jobboom services is available in these FAQ sections:


Logging in

  1. I want to create a Jobboom account. How much does it cost?
  2. I want to create a Jobboom account. How should I do it?
  3. I have already created a Jobboom account. How do I log in?
  4. I lost my password. What should I do?
  5. I’m having trouble logging in with my email address and password. What should I do?
  6. I have a new email address. How can I update it in my Jobboom profile?
  7. I want to change my password. Is that possible?

Searching for jobs and applying online

  1. How can I refine my job hunt using Jobboom?
  2. Do I have to pay to apply for jobs on Jobboom?
  3. How do I apply for a job on Jobboom?
  4. Can I apply for jobs using the Jobboom job-search app?
  5. When I try to apply for a job online, I get a message saying I need to validate my email address. What should I do?
  6. Why am I being asked to validate my email address?
  7. When I try to apply for a job, I am sometimes redirected to the employer’s website. Why?
  8. The job postings on your site are very interesting. Are they up to date?
  9. I’m really interested in Jobboom’s services, but I don’t want my current employer to know that I am looking for work elsewhere. Are my activities on the Jobboom site confidential?

Employment profiles and job alerts

  1. What is an employment profile?
  2. How do I create an employment profile?
  3. Can I create more than one employment profile?
  4. How can I edit my employment profile?
  5. How can I delete an employment field from my employment profile?
  6. How do I find jobs that match my employment profile?
  7. What is a job alert?
  8. How do I sign up for job alerts?
  9. How do I edit my job alert preferences?
  10. I’d like to stop receiving job alerts for a while. Is that possible?

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LOGGING IN

 
1. I want to create a Jobboom account. How much does it cost?

Creating a Jobboom account is free.

Once you log in, you can view job postings, apply for jobs, manage your applications, receive job alerts and use many other useful functions – all at no cost to you!

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2. I want to create a Jobboom account. How should I do it?

All the information you record on the Jobboom site is kept confidential. See our Privacy Policy.

  1. Click on Sign Up located on the red bar at the top, right-hand side of the page.
  2. Click on Sign Me Up as a Candidate.
  3. The first portion of the registration form asks you for information that will be used to identify you. This step is required for security reasons.
  4. Once you have filled out all the fields, click on Create My Jobboom Account. You can only apply for jobs once you have completed this step.
  5. The second portion of the registration form asks you for information that will be used to create your employment profile.
     
    This profile will help us send you job alerts that match the field and type of position you are interested in.

    This step is highly recommended.

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3. I have already created a Jobboom account. How do I log in?

  1. Click on Log In, which is located on the right side of the red bar at the top of the page.
  2. Click on Log In as a Candidate, and then enter your email address and password.
  3. Click on Log In.
  4. Your name will appear, which is located on the right side of the red bar at the top of the page.
  5. Click on your name. A drop-down menu will appear. It will give you access to your dashboard and your account settings.

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4. I lost my password. What should I do?

  1. Click on Log In, which is located on the right side of the red bar at the top of the page.
  2. Select Log In as a Candidate, and then click on Lost your password?, which is to the right of the Log In button.
  3. On the Forgot your password? page, enter the email address you used to create your Jobboom account.
  4. Click on Submit.
  5. We will send an email to your email address. The email will contain a link that will allow you to reset your password. This step is required for security reasons.

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5. I’m having trouble logging in with my email address and password. What should I do?

  1. Make sure you entered your email address correctly and that it is the same email address you used to create your Jobboom account.
  2. Check your password. It should contain 5 to 25 characters (of any type). Passwords are case sensitive, meaning that “A” and “a” are considered different.
  3. You can change your password if you’re sure you’ve entered the correct email address.
  4. Click on Log In, which is located on the right side of the red bar at the top of the page.
  5. Select Log In as a Candidate, and then click on Lost your password?
  6. On the Forgot your password? page, enter the email address you used to create your Jobboom account.
  7. Click on Submit.
  8. We will send you an email with a link that will allow you to reset your password. This step is required for security reasons.

Still can’t log in to Jobboom? Just send an email to our customer service centre and we’ll help you.

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6. I have a new email address. How can I update it in my Jobboom profile?

  1. Log in to the site by clicking on Log In, which is located on the right side of the red bar at the top of the page.
  2. Select Log In as a Candidate, and then enter your current email address and password.
  3. Click on Log In.
  4. Once you have logged in, your name will appear, which is located on the right side of the red bar at the top of the page.
  5. Click on your name and a drop-down menu will appear. Select My login settings.
  6. Your login information will be displayed, including the email address you used to create your account.
  7. Click on Edit.
  8. Before you go on, please read carefully the information about email modification.
  9. Enter your new email address in both fields.
  10. Click on Save.

We will send an email to your new email address.

IMPORTANT: Your need to validate your new email address before you can apply for jobs on Jobboom. This step is required for security reasons.

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7. I want to change my password. Is that possible?

  1. Yes. After all, you’re the boss!
  2. Log in to your account by clicking on Log In, which is located on the right side of the red bar at the top of the page.
  3. Select Log In as a Candidate, and then enter your current email address and password.
  4. Click on Log In.
  5. Once you have logged in, your name will appear, which is located on the right side of the red bar at the top of the page.
  6. Click on your name. A drop-down menu will appear. Select My login settings.
  7. Your login information will be displayed, including the password you used to sign up for an account (not visible on your screen).
  8. Click on Edit.
  9. Enter your current password.
  10. Enter your new password twice.
  11. Passwords must contain 5 to 25 characters. All types of characters may be used. Passwords are case-sensitive, meaning that “A” and “a” are not the same.
  12. Click on Save.

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SEARCHING JOBS AND APPLYING ONLINE

 
1. How can I refine my job hunt using Jobboom?

Jobboom keeps you up-to-date on what’s happening in the Quebec job market and the professional marketplace. We also help you manage your job search!

We offer several free tools with exclusive functions, including:

  • The Jobboom online job board, one of the best known in Quebec that regularly features more than 2,000 positions in 16 different fields. You can sort jobs by region and field.
  • A dashboard. Once you’re registered to Jobboom, your dashboard will offer you postings that match the fields and types of positions you selected in your employment profile. You will also be able to consult your favourites and view your application history.
  • Job alerts sent to you by email. These keep you updated on recent openings that match the fields and types of positions you selected in your employment profile.
  • Jobboom job-search application for Android and iPhone.
  • Online communities:
  • The ADVICE section on Jobboom offers workers and job seekers with the best practices in job search, daily life in business and career management.
  • Jobboom Magazine (in French) is available online and on Android and iPad tablets. The magazine keeps workers and job seekers informed on what’s happening at work, and offers them with the best practices in job search, daily life in business and career management.
  • Boomerang monthly newsletter: a summary of Jobboom content sent to you by email once a month.

 
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2. Do I have to pay to apply for jobs on Jobboom?

Applying for jobs on Jobboom is free. All you have to do is sign up, if you haven’t done so already.

You can apply for as many positions as you want.

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3. How do I apply for a job on Jobboom?

  • Log in to your account by clicking on Log In, which is located on the right side of the red bar at the top of the page.
  • Once you have logged in, your name will appear, which is located on the right side of the red bar at the top of the page.
  • Go to the job posting that interests you.
  • On the job description page, click on Apply.
  • Fill out the application (the form is different for each employer and each position).
  • Click on Send my application.
  • We will send you an email confirming that your application has been sent to the employer.

 

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4. Can I apply for jobs using the Jobboom job-search app?

No. This function is not currently available.

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5. When I try to apply for a job online, I get a message saying I need to validate my email address. What should I do?

Validating your email is required for security reasons. It is designed to prevent others from using your personal information without your knowledge.

  • Look in your email inbox for a message from Jobboom called “Validate your email”.
  • Follow the instructions in the email.

 

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6. Why am I being asked to validate my email address?

Validating your email is required for security reasons. It is designed to prevent others from using your personal information without your knowledge.

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7. When I try to apply for a job, I am sometimes redirected to the employer’s website. Why?

Some employers want candidates to apply via their own website, while other employers prefer to use Jobboom to manage their job postings and applications. Since you may have to fill out a new application form on the employer’s website, we recommend that you have your application information on hand when you apply on their site.

In either case, your application will go directly to the employer – even when the employer is listed as confidential.

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8. The job postings on Jobboom are very interesting. Are they up to date?

Unlike other employment websites, Jobboom only shows job postings for positions that are still available. New positions are posted every day.

However, once a position is filled, it is up to the employer to remove the job posting from the Jobboom site.

Has an interesting job been listed for a long time? Maybe the employer still hasn’t found the right person. Why not apply? You might be just the person they are looking for!

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9. I’m really interested in Jobboom’s services, but I don’t want my current employer to know that I am looking for work elsewhere. Are my activities on the Jobboom site confidential?

Jobboom keeps all your account information and job search information confidential. For more information on this topic, please read our Privacy Policy.

Employers will obviously see any information you choose to send to them. However, your job search activities remain confidential.

Employers will not see which job postings are sent to you by email. We send you job postings that match your employment profile and you decide whether or not you want to apply.

Note: To make sure you don’t accidentally apply for positions posted by your current employer, we recommend that you do not apply for jobs posted by recruitment agencies or where the employer is listed as confidential (i.e. the employer’s name does not appear).

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YOUR EMPLOYMENT PROFILE AND JOB ALERTS

 
1. What is an employment profile?

Your employment profile is a mechanism that allows you to select which fields and which types of positions you would like to receive by email job alerts for.

This tool is available exclusively at Jobboom. We strongly recommend that you create an employment profile to increase your chances of success.

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2. How do I create an employment profile?

  1. Log in to your account by clicking on Log In, which is located on the right side of the red bar at the top of the page.
  2. Select Log In as a Candidate, and then enter your current email address and password.
  3. Click on Log In.
  4. Once you have logged in, your name will appear, which is located on the right side of the red bar at the top of the page.
  5. Click on your name. A drop-down menu will appear. Select My alerts and newsletters.
  6. Check off the box next to “I would like to receive the following job alerts”.
  7. Start by selecting an employment field (the industry you want to work in). You may choose more than one employment field.
  8. Click on Add.
  9. Indicate the type of position you would like. You can choose more than one answer.
  10. Select one or several main tasks that match the specific kind of job you are looking for.
  11. Select the province and region. You may select more than one province or region.
  12. Once you are finished making your selections, click on Save.

This will ensure that you automatically receive job alerts by email.

You can update your profile any time by selecting My alerts and newsletters from the left menu, and then clicking on the employment field that you want to change in the My Selections section. If you need help doing this, see How do I edit my employment profile?

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3. Can I create more than one employment profile?

Yes. You can create as many employment profiles as you want.

  1. Log in to your account by clicking on Log In, which is located on the right side of the red bar at the top of the page.
  2. Select Log In as a Candidate, and then enter your current email address and password.
  3. Click on Log In.
  4. Once you have logged in, your name will appear, which is located on the right side of the red bar at the top of the page.
  5. Click on your name. A drop-down menu will appear. Select My alerts and newsletters.
  6. You can create another employment profile by selecting another employment field (the industry you would like to work in).
  7. Click on Add.

You can update your profile any time by selecting My alerts and newsletters from the left menu, and then clicking on the employment field that you want to change in the My Selections section.

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4. How can I edit my employment profile?

  1. Log in to your account by clicking on Log In, which is located on the right side of the red bar at the top of the page.
  2. Select Log In as a Candidate, and then enter your current email address and password.
  3. Click on Log In.
  4. Once you have logged in, your name will appear, which is located on the right side of the red bar at the top of the page.
  5. Click on your name. A drop-down menu will appear. Select My alerts and newsletters.
  6. In the My Selections section, click on the employment field you want to edit. Details about your selections will appear.
  7. Click on Edit.
  8. Once you are finished making your selections, click on Save.

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5. How can I delete an employment field from my employment profile?

  1. Log in to your account by clicking on Log In, which is located on the right side of the red bar at the top of the page.
  2. Select Log In as a Candidate, and then enter your current email address and password.
  3. Click on Log In.
  4. Once you have logged in, your name will appear, which is located on the right side of the red bar at the top of the page.
  5. Click on your name. A drop-down menu will appear. Select My alerts and newsletters.
  6. In the My Selections section, click on the employment field you want to delete. Details about your selections will appear.
  7. Click on Delete.

Note that it may take up to 24 hours to stop receiving job alerts related to the field that you have deleted.

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6. How do I find jobs that match my employment profile?

  1. Log in to your account by clicking on Log In, which is located on the right side of the red bar at the top of the page.
  2. Select Log In as a Candidate, and then enter your current email address and password.
  3. Click on Log In.
  4. Once you have logged in, your name will appear, which is located on the right side of the red bar at the top of the page.

A list of jobs matching your employment profile will display.

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7. What is a job alert?

Jobboom can email you alerts about jobs that match your employment profile.

This service is free.

Job alerts are sent when an employer pays to have the job posting sent by email. In other words, not all positions posted on Jobboom will be sent to you in a job alert. However, job alerts are a great way to keep you up-to-date on what is happening in your field and to maximize your chances of finding the perfect job.

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8. How do I sign up for job alerts?

You can sign up for job alerts when you fill out your employment profile on the Jobboom website.

To sign up for job alerts:

  1. Go to the My alerts and newsletters page.
  2. Check off the box next to “I would like to receive the following job alerts”.
  3. This will ensure that you automatically receive job alerts by email.

Of course, to receive job alerts, you need to create an employment profile.

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9. How do I edit my job alert preferences?

Since we send you job alerts that match your employment profile, see: How can I edit my employment profile?

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10. I’d like to stop receiving job alerts for a while. Is that possible?

Yes. You can put job alerts on hold without having to delete your employment profile.

  1. Log in to your account by clicking on Log In, which is located on the right side of the red bar at the top of the page.
  2. Select Log In as a Candidate, and then enter your current email address and password.
  3. Click on Log In.
  4. Once you have logged in, your name will appear, which is located on the right side of the red bar at the top of the page.
  5. Go to the My alerts and newsletters page.
  6. Uncheck the box next to “I would like to receive the following job alerts”.
  7. Click on Save.

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(Version 1.1 – 20131201) Copyright © 2013 – Jobboom – All rights reserved.

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