Robert Half Canada is hiring a Member Services Representative for a valued client in the benefits and pension administration sector. This is an excellent opportunity for a service-driven professional who enjoys helping people, solving complex benefit-related questions, and making a meaningful impact through accurate, compassionate member support. If you bring experience in benefits, disability, leave administration, or pension-related services, this role offers the chance to grow your expertise in a collaborative and member-focused environment.

What You’ll Do

• Serve as a key point of contact for members with questions related to benefit and pension plans.
• Administer benefit updates such as enrollments, reinstatements, terminations, dependent changes, beneficiary updates, and supporting documentation.
• Support disability, leave, and self-pay administration, including tracking, communication, documentation, and funding calculations.
• Work closely with external providers, claims administrators, and internal stakeholders to help resolve member issues efficiently and professionally.
• Maintain accurate records, process forms, and ensure documentation is complete and compliant.
• Assist members with online portal access and basic technical support.
• Contribute to special projects, wellness events, and other member service initiatives as needed.

What We’re Looking For

• College or university diploma in Business Administration or a related field.
• Minimum 3 years of experience in benefits, pensions, financial services, or a related area.
• Strong customer service and communication skills, with the ability to explain complex information clearly.
• Excellent organization, attention to detail, and problem-solving ability.
• Comfortable handling sensitive situations with professionalism and empathy.
• Proficiency in Microsoft Word, Excel, Outlook, and Teams.

 Nice to Have

• Additional certification or training in benefits, pensions, or disability administration.
• Experience in a unionized environment.
• Knowledge of relevant pension or benefits legislation.

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This job posting is for a current vacancy with our client.

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