User support technician
TCSI Consulting Ltd. Terrace, Colombie-Britannique
Permanent
Temps plein
Aussitôt que possible
Description du poste
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: College/CEGEP
- Experience: 1 year to less than 2 years
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- Troubleshoot and resolve technical problems
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Intranet
- Internet
- Servers
- Programming software
- Database software
- Programming languages
- Software development
- MS Office
- Wireless networks
- Fast-paced environment
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Combination of sitting, standing, walking
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management
- Shift
- Morning
- Day
- Weekend
- Dental plan
- Health care plan
- Vision care benefits
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Salary: $38.40 hourly
Recevez les emplois similaires par courriel
* Vous pouvez annuler cette alerte emploi à tout moment
Enregistrement réussi. Un courriel de confirmation a été envoyé à votre messagerie.