User support technician
Hy-Tek Computers Rocky Mountain House, Alberta
Contractuel
Temps plein
Aussitôt que possible
Description du poste
- Work Term: Temporary
- Work Language: English
- Hours: 35 hours per week
- Education: Bachelor's degree
- Experience: 5 years or more
- Computer hardware or software retailer/wholesaler
- Relocation costs not covered by employer
- Willing to relocate
- Help desk
- Internet Service Provider (ISP)
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- CompTIA Security+ Certification
- Microsoft certified solutions associate (MCSA)
- Network+ Certification
- A+ Certification
- Android
- iOS
- MAC
- Linux
- Unix
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Mac OS
- Quick Books
- MS Office
- MS Windows
- Spreadsheet
- Wireless networks
- Basic security clearance
- Criminal record check
- Own vehicle
- Vehicle supplied by employer
- Willing to travel
- Willing to travel cross-border
- Valid driver's licence
- Public transportation is not available
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Physically demanding
- Attention to detail
- Ability to distinguish between colours
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
- Computer
- Internet access
- Cellular phone
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- Are you currently a student?
- Do you have experience working in this field?
- Do you have the required certifications listed in the job posting?
- Do you meet the language requirements listed in the job posting for the position (English or French)?
- Morning
- Day
- Dental plan
- Health care plan
- Vision care benefits
- Free parking available
Salary: $35.50 to $49.07 hourly (to be negotiated)
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