User support technician
E-NET SOLUTIONS INC. Calgary, Alberta
Permanent
Aussitôt que possible
Description du poste
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 to 40 hours per week
- Education:
- Expérience:
- Other trades certificate or diploma
- Computer support specialist
- or equivalent experience
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- No supervision responsibility
- Device drivers
- Networking software
- Networking security
- Internet
- Servers
- Desktop applications
- Security software
- Mail server software
- MS Windows
- Spreadsheet
- TCP/IP
- Wireless networks
- Criminal record check
- Vehicle supplied by employer
- Willing to travel
- Willing to travel regularly
- Valid driver's licence
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Physically demanding
- Attention to detail
- Ability to distinguish between colours
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
- Cellular phone
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- Are you authorized to work in Canada?
- Are you available to start on the date listed in the job posting?
- Are you currently a student?
- Do you have experience working in this field?
- Do you live near the job location?
- Do you meet the language requirements listed in the job posting?
- Evening
- Morning
- Experience an asset
- Day
- Weekend
- Overtime required
- On the road job
- Supports newcomers and/or refugees with foreign credential recognition
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Salary: $36.00 hourly
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