This job posting is for a current vacancy with our client. 
 
Are you someone who enjoys troubleshooting, helping users, and working hands-on with technology that keeps retail businesses running? This could be a great next step for you.

We’re working with a growing organization that supports a custom Point-of-Sale (POS) platform used across multiple retail locations. 

Key Responsibilities

·      Manage and prioritize incoming support tickets using a ticketing platform (Freshdesk experience is an asset).
·      Troubleshoot and resolve POS software and hardware issues in a timely manner.
·      Maintain clear, accurate documentation of issues, resolutions, and user interactions.
·      Create and maintain user training materials, including documentation and short instructional videos.
·      Train end users on POS functionality, workflows, and best practices.
·      Participate in onsite POS implementations and system rollouts when required.
·      Provide hands-on support during installations and go-live periods.

·      Minimum 2 years of experience in a Technical Support, Help Desk, or IT Support role (POS or retail systems experience is strongly preferred).
·      Strong troubleshooting and problem-solving skills.
·      Excellent communication and customer service skills, with the ability to support non-technical users.
·      Ability to create clear documentation and training materials.
·      Functional bilingualism in French and English is a strong asset

Work model: This is a hybrid position (1x a week in the office).

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This job posting is for a current vacancy with our client.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.

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