We are looking for a skilled Technical Support Analyst to join our team in Toronto, Ontario. In this role, you will provide comprehensive technical assistance to ensure seamless operation of IT systems and applications. This position offers an opportunity to work with cutting-edge technologies and collaborate with a dynamic team to deliver exceptional support services.

Responsibilities:
• Provide technical support for Microsoft Server environments, including Server 2008/2012, Exchange 2010, and SQL Server.
• Manage and maintain cloud technologies such as Microsoft Azure, cloud-based storage solutions, virtual machines, and identity/access management tools.
• Assist in the migration, administration, and ongoing support of Microsoft 365 services, including Exchange Online, OneDrive, and other cloud platform tools.
• Perform patch management and ensure proper updates to systems using relevant software.
• Troubleshoot network-related issues, including VPN configuration, switches, routers, and firewalls.
• Monitor IT systems to identify potential issues and implement proactive solutions using network monitoring and alerting tools.
• Provide support for Active Directory and Exchange, ensuring optimal functionality and user access.
• Collaborate with team members to develop and implement effective IT solutions and strategies.
• Deliver deskside and remote technical support for hardware, software, and desktop applications.
• Document technical incidents and resolutions using ticketing systems to ensure effective tracking and follow-up.
• Minimum of 3 years' experience in desktop application support or technical support roles.
• Proficiency in Microsoft technologies, including Office, Azure, Active Directory, and Exchange.
• Working knowledge of network components such as switches, routers, VPNs, and firewalls.
• Familiarity with cloud-based platforms and services, including Microsoft 365 and AWS.
• IT certifications such as MCSA, MCP, or A+ are highly desirable.
• Strong diagnostic and troubleshooting skills with a systematic approach to problem-solving.
• Experience using ticketing systems like Freshdesk for issue tracking and resolution.
• Ability to work collaboratively within a team environment to achieve shared goals.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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This job posting is for a current vacancy with our client.

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