Position: Technical Data Specialist
Location: Remote, Toronto, ON
Job Type: 6-month contract (potential for extension)
Hours: Monday to Friday, 9 a.m. to 5 p.m. EDT
The main responsibility for this job would be to onboard retailers on a transaction analysis platform, setting up the data pipelines and debugging any qualitative issues with the retailer data. You will partner with the Engineering team and other cross-functional teams to provide the highest level of support and subject matter expertise to some of the largest and most strategic accounts. This is a suitable career opportunity for a highly motivated, customer-centric, self-directed individual who is interested in learning and supporting a cutting-edge and rapidly changing e-commerce SaaS/mobile platform.
Responsibilities:
- Manage retailer onboarding for a transaction analysis platform
- Perform integrations, data analysis, and proactive monitoring to ensure retailers can integrate with transaction analysis services
- Interpret data, analyze results using statistical techniques and provide ongoing reports
- Identify, analyze, and interpret trends or patterns in the data sets
- Manage incoming external and internal stakeholder requests via the JIRA Service Desk
- Solve complex challenges by using your research and superior communication to provide clear and accurate resolution paths on incoming tickets in accordance with SLAs
- Collaborate with our Product and Development Teams to build new features and fix bugs

Requirements:
- Bachelor’s Degree/Technical Diploma in a technical field
- 3+ years of equivalent practical experience in a technical support role
- Technical experience and an understanding of relational databases (ex. Microsoft SQL Server), Linux environment, telemetry and logging tools, incident, ticket management tools, and various plug-ins/automated workflows (ex. Jira, Zendesk, Intercom), managing multiple testing environments, REST APIs, and how the web works
- Experience to look through and understanding code using programming languages such as Python, JavaScript/jQuery, Ruby, or similar
- Familiarity with Git and GitHub
- Communicate complex technical topics to customers and coworkers of varying technical skill levels
- Experience as a Data Analyst
- Experience creating and maintaining Standard Operating Procedures
To apply, please send your resume to Arriane Liangcungco at arriane.liangcungco@quantum.ca.
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