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Technical Analyst
Robert Half Markham, Ontario
Description du poste
Responsibilities:
• Provide first- and second-level technical support to employees by diagnosing issues, restoring service, and guiding users through effective solutions.
• Install, configure, and maintain desktops, laptops, mobile devices, and related IT infrastructure in alignment with established operational and security standards.
• Monitor the performance and reliability of hardware, software, and connected systems to identify risks and address issues before they affect business operations.
• Manage service requests and incident tickets by prioritizing work, documenting findings, and following defined support processes through to resolution.
• Carry out technical validation and operational testing to confirm that systems, devices, and configurations perform as expected.
• Investigate recurring incidents and underlying technical problems, determine root causes, and support timely corrective action.
• Contribute to the design and ongoing enhancement of technical components within the support environment, including capacity planning and optimization activities.
• Help maintain consistent service delivery by documenting solutions, updating the knowledge base, and sharing practical insights that improve support effectiveness.
• Assess technical considerations such as system availability and security impacts when reviewing support needs or proposed changes within the area of expertise.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
This job posting is for a current vacancy with our client.
Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.
Only job postings for jobs located in Quebec appear in French.
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Robert Half
Robert Half est la première et la plus grande firme de solutions de gestion des talents spécialisées au monde, qui met en relation des chercheurs d'emploi hautement qualifiés avec des opportunités au sein de grandes entreprises. Nous offrons...
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