IT Field Technician

Location: Gibbons, Alberta (On-site)

Employment Type: Full-Time

Position Overview

Our client is seeking a hands-on Field Technician to provide on-site technology support for a large-scale construction and operations environment located just outside of Gibbons, Alberta. This role will support a growing campus currently serving approximately 60 professional staff, with significant expansion expected over the next year.

The successful candidate will be a versatile IT professional who enjoys working in the field, troubleshooting technical issues, supporting end users, and ensuring technology systems remain operational in a fast-paced construction environment.

Key Responsibilities

·        Prior field support experience in the construction industry is required, with the ability to work effectively in active construction environments and build strong working relationships with construction personnel and tradespeople.

• Provide on-site technical support for end users across the project site.
• Diagnose and resolve hardware, software, and connectivity issues.
• Perform break-fix support for desktops, laptops, printers, mobile devices, and peripheral equipment.
• Set up, deploy, configure, and relocate IT equipment as required.
• Support onboarding and workstation deployments for new employees.
• Coordinate with internal infrastructure and networking teams when advanced support is required.
• Assist with inventory management and tracking of IT assets.
• Document incidents, service requests, and technical procedures.
• Travel throughout the site to provide responsive support across multiple locations.
• Maintain a high level of customer service while supporting both office personnel and construction teams.

Required Qualifications

• Previous experience in a Field Technician, Desktop Support, IT Support, Service Desk, or similar technical support role.
• Strong troubleshooting and problem-solving skills.
• Experience supporting Windows-based environments and common business applications.
• Hands-on experience with hardware deployment, maintenance, and repairs.
• Ability to work independently in a field-based environment.
• Excellent communication and customer service skills.
• Valid driver's license and reliable transportation.

Preferred Qualifications

• Experience supporting users in construction, industrial, manufacturing, energy, or field-based environments.
• Basic networking knowledge, including connectivity troubleshooting and network device support.
• Familiarity with IT asset management and inventory processes.
• Experience working in large, rapidly growing environments.

Ideal Candidate

The ideal candidate is a practical, service-oriented IT professional who is comfortable working on-site and interacting with a wide range of users, from office staff to tradespeople. They thrive in dynamic environments, enjoy hands-on technical work, and can effectively troubleshoot issues while maintaining a strong customer service focus.

What's Unique About This Opportunity

• Support a major, high-profile construction project in Alberta.
• Join a growing environment that will scale significantly over the coming year.
• Work in a highly visible role with direct impact on project operations.
• Competitive compensation package based on experience and qualifications.

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