We are looking for a Sr. Technical Writer to join a Contract opportunity within the IT software sector in Vancouver, British Columbia. In this role, you will shape clear, scalable developer and customer documentation that helps users understand product capabilities, API integrations, and implementation approaches. You will work closely with product and engineering teams to turn complex technical information into practical guides, diagrams, and reference materials that support onboarding, delivery, and long-term adoption.

Responsibilities:
• Produce and refine technical content such as API references, user guides, integration walkthroughs, setup instructions, and supporting architecture visuals.
• Work closely with Product Managers, Software Engineers, and other subject matter experts to gather accurate details on features, system behaviour, and integration patterns.
• Convert technical concepts into straightforward, customer-oriented documentation that explains how products and APIs fit into real business environments.
• Build implementation guides and technical diagrams that show how solutions connect with external systems and enterprise platforms.
• Assess current documentation, identify missing or unclear content, and create a more consistent framework for future documentation efforts.
• Use documentation tools and developer portals, including platforms such as ReadMe, to improve content structure, usability, and overall accessibility.
• Test product capabilities independently through sandbox environments, playgrounds, and API tools to validate documentation accuracy before publication.
• Create practical examples such as request and response samples, payload illustrations, code snippets, and configuration scenarios for technical audiences.
• Support customer-facing documentation used during sales discussions, onboarding activities, and implementation planning.
• Define repeatable documentation standards, templates, and workflows that can be applied across additional products and evolving technical content needs.
• At least 4 years of experience in technical writing, developer documentation, or a closely related technical role.
• Proven background creating documentation for APIs, SDKs, software integrations, and technical architecture.
• Strong ability to explain sophisticated software concepts clearly to both technical and non-technical readers.
• Hands-on experience with documentation platforms and standards such as ReadMe, Swagger/OpenAPI, Markdown, or similar tools.
• Practical understanding of API structures, request and response formats, and core software development principles.
• Ability to investigate and test APIs independently using tools such as Postman, sandbox environments, or comparable resources.
• Experience producing architecture diagrams, integration flows, and implementation documentation for customer-facing use cases.
• Excellent written communication, organization, and stakeholder collaboration skills.

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