Our client is seeking a Senior Manager, Administration to lead administrative operations across North America, including Canada and the U.S. This role oversees support centers, retail locations, warehouse facilities, and future expansion projects.

The successful candidate will serve as a strategic partner to leadership and cross-functional teams by strengthening administrative governance, improving operational efficiency, reducing risk, and ensuring administrative services support business growth and long-term objectives.

Key Responsibilities

Strategic Leadership

• Develop and execute administration strategies aligned with business goals.
• Establish administrative policies, procedures, and governance frameworks.
• Drive continuous improvement, service quality, and operational efficiency.
• Identify cost optimization and resource allocation opportunities.
• Provide strategic advice to senior leadership on administrative matters. 

Regional Administration Management

• Oversee administrative functions across support centers, retail stores, and warehouses in North America.
• Ensure effective office services, facilities support, equipment management, travel coordination, and vendor administration.
• Establish service standards and KPIs.
• Manage the annual administration budget and operating expenses.
• Review and approve administration-related expenses and service agreements.

Asset, Facilities, and Expansion Support

• Oversee company vehicle management for store and office support operations.
• Ensure efficient use of office and facility resources.
• Support office relocation, expansion, and new site setup projects.
• Lead administration planning and support for new stores, offices, and business growth initiatives.
• Coordinate cross-functional resources for major projects and openings.

Risk, Compliance, and Vendor Management

• Oversee licenses, permits, and insurance claims processes.
• Ensure compliance with internal policies and regulatory requirements.
• Represent the administration function during audits and compliance reviews.
• Lead vendor management programs, contract negotiations, and vendor performance reviews.
• Develop service level agreements and identify cost-saving opportunities.

Team Leadership

• Lead, coach, and develop the administration team.
• Establish succession planning and talent development initiatives.
• Set departmental goals and oversee performance management.
• Foster employee engagement and a collaborative, high-performing team culture.

Business Partnership

• Partner with cross-functional teams to support company initiatives.
• Provide analysis and recommendations related to administration operations.
• Lead special projects as assigned by senior leadership.
• Represent administration in cross-functional meetings and decision-making discussions.

Qualifications

• Bachelor’s degree in Business Administration, Management, Finance, or a related field.
• MBA or relevant professional certification is an asset.
• 8–10 years of progressive experience in administration management.
• 5+ years of experience managing multi-site or regional operations.
• Experience in retail, construction, or other multi-location environments is preferred.

Preferred Skills

• Verbal bilingualism is Cantonese or Mandarin 
• Strong leadership and strategic planning skills.
• Experience building scalable administrative processes across multiple locations.
• Strong budget, compliance, and vendor management experience.
• Excellent communication and stakeholder management skills.

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This job posting is for a current vacancy with our client.

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