We are looking for an Operations Specialist to support the day-to-day flow of inventory, purchasing, logistics, and order execution for a growing product-based business in Woodbridge, Ontario. This position plays a key role in keeping stock levels aligned with demand, coordinating inbound shipments, and ensuring orders are fulfilled accurately across multiple warehouse locations. The successful candidate will also help strengthen operational processes, improve service outcomes, and provide leadership to a team focused on efficient, customer-centred execution.

Responsibilities:
� Direct inventory planning and replenishment activities across several warehouse sites to maintain product availability and balanced stock levels.
� Generate and manage purchase orders using demand patterns, forecasts, and replenishment needs while following up on open orders and incoming shipments.
� Coordinate international and domestic freight activity by working with suppliers, forwarders, customs partners, and warehouses to keep goods moving on schedule.
� Monitor inbound deliveries and resolve issues involving delays, shortages, damaged freight, or order discrepancies before they affect operations.
� Oversee order processing from initial receipt through final delivery, ensuring dealer and customer shipments are completed accurately and on time.
� Manage operational support related to returns, warranty matters, product replacements, credits, and complex service escalations.
� Review inventory performance to identify surplus, slow-moving stock, and opportunities to improve warehouse flow, freight spending, and fulfilment efficiency.
� Strengthen workflows, documentation, and reporting across purchasing, inventory control, logistics, and customer service to reduce manual effort and improve consistency.
� Establish and track operational performance measures tied to stock accuracy, shipping performance, freight activity, returns, and service quality.
� Lead, coach, and develop an operations and customer service team by setting clear expectations, building accountability, and promoting cross-training.

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