We are looking for a NetSuite Implementation Expert to support a non-profit organization in Hamilton, Ontario through a Contract engagement. This role will focus on strengthening system performance after go-live, improving reporting reliability, and addressing functional issues that affect day-to-day operations. The successful candidate will work closely with users to refine configurations, support module enhancements, and recommend practical improvements that increase efficiency across the organization.

Responsibilities:
• Provide post-launch NetSuite assistance by troubleshooting issues, stabilizing system performance, and supporting users as they adapt to the platform.
• Redesign and optimize reports so that business leaders can rely on clear, consistent, and accurate information for decision-making.
• Evaluate how segment codes are currently applied and propose workable approaches that align with the limitations of the existing chart of accounts.
• Investigate and resolve functional problems such as cheque printing errors, synchronization issues, and other system configuration needs.
• Support the rollout and refinement of the Capital Assets module, helping improve related processes and user adoption.
• Analyze current workflows to uncover inefficiencies, reduce duplicate effort, and improve coordination between NetSuite and older systems.
• Deliver hands-on assistance to a user group of approximately 12 to 16 people, beginning with intensive support and continuing with ongoing guidance as needed.
• Recommend and implement practical customizations that enhance usability, strengthen controls, and better support operational requirements.
• Demonstrated experience providing NetSuite implementation or post-go-live support in a complex business environment.
• Strong understanding of ERP and CRM platforms, with the ability to assess business processes and translate needs into effective system solutions.
• Hands-on experience creating or refining reports, dashboards, and data structures to improve reporting accuracy and consistency.
• Proficiency with JavaScript, client-side scripting, and cloud-based technologies relevant to NetSuite customization and support.
• Ability to document requirements clearly, including preparing or working from business requirement documentation.
• Familiarity with Microsoft technologies and workflow tools, including experience with platforms such as SharePoint.
• Knowledge of system security considerations, integrations, and large-scale data or platform environments.
• Excellent troubleshooting, communication, and stakeholder support skills, ideally gained in consulting or advisory assignments.

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