Hello,
I'm Robin, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.
I work on two types of recruitment: temporary and permanent.
All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure professions.
Bonjour,
Je suis Robin, conseiller en recrutement et développement des affaires au sein de FED IT, cabinet de recrutement spécialisé sur les métiers TI.
J'interviens sur deux types de recrutement : temporaires et permanents.
Tous nos conseillers en recrutements sont des experts TI qui parlent votre langage et évoluent dans votre univers. Nous couvrons les métiers de l'informatique, développement, décisionnel et infrastructure.
Mission
Reporting to an IT manager and working in collaboration with a senior technician, you will support end users, participate in technical projects, and maintain reliable IT operations. You will deliver fast, service‑oriented assistance, keep accurate documentation, and collaborate with internal and external stakeholders to ensure seamless daily operations.
Main Responsibilities

Provide support to users across various sites and address their service requests.
Deliver efficient, customer‑focused first‑line technical support.
Document incidents and requests in IT ticketing tools.
Offer occasional off‑hours assistance during urgent situations.
Contribute to IT projects supporting broader operational objectives.
Update internal procedures and technical documentation.
Coordinate with external vendors when required.
Perform any related tasks that support the smooth running of the IT department.
Your Profile

Strong knowledge of Windows 11, laptops, and desktops.
Experience with Microsoft 365 administration (Teams, OneDrive, SharePoint).
Understanding of mobile and IP telephony.
Intermediate networking skills: LAN, WAN, VPN, DHCP, DNS, VLAN.
Assets: Azure, Active Directory, VMware, VEEAM, Windows Server versions [to be validated with the client].
Strong analytical mindset and organizational skills; ability to manage priorities effectively.
Excellent communication skills and ability to work collaboratively.
Autonomy, sense of urgency, and customer‑oriented approach.
College‑level diploma in IT.
Minimum of 3 years of experience in a service desk role.
Proficiency in English and French, both spoken and written.

Working Conditions

Full‑time position with occasional remote work.
Standard business hours, with occasional evening and weekend availability for urgent situations.
Occasional travel to operational sites.
Competitive compensation and performance‑based bonus program.
Comprehensive benefits package: group insurance, retirement plan, employee assistance program, telemedicine [to be validated with the client].
Ongoing training and professional development opportunities.
Participation in wellness and physical activity programs.