THE ROLE:

Are you passionate about technology and ready to bring your excellent problem-solving and customer-service skills to a growing IT team? Do you thrive in a dynamic, team-based environment that blends high-tech and the financial services industry? We are looking for an IT Support Specialist to play a crucial role in ensuring stakeholders have top-notch digital experiences. If you're energetic, proactive, and excited to help people solve their tech challenges, we want to hear from you!

Key Responsibilities

• Deliver exceptional in-person and online help desk support, resolving technical issues to meet employee needs
• Logging, tracking, prioritizing, and escalating support tickets as required
• Manage employee identities on Microsoft 365 and other SaaS solutions
• Support tasks like OS repair, virus/spyware removal, hardware troubleshooting, and IT maintenance
• Document technical issues, solutions, and guidance in our knowledge portal to improve IT processes
• Assisting with IT security practices, backups, and governance records

WHY THIS ROLE?

This is an opportunity to join a collaborative team where your contributions matter. The role offers a competitive salary, comprehensive benefits (including an RRSP program), and a supportive workplace that values development and initiative. The opportunity to work in a supportive environment where you can develop your skills, tackle exciting technical challenges, and deliver meaningful impact every day. With opportunities to explore new technologies and build strong relationships across departments, this role is perfect for someone who loves problem-solving and thrives in dynamic settings. Step into a role where technology meets people—apply today and help our client empower their employees with seamless and innovative IT solutions!

YOUR SKILLS & EXPERIENCE:

• 2–5 years of hands-on IT support experience, with a strong focus on Microsoft 365
• Working knowledge of Windows 11, macOS, iOS, and general hardware/software troubleshooting
• Experience supporting identity management tools (e.g., Okta)
• Experience with online support applications or chat-based helpdesk solutions
• Demonstrated customer service experience with a proven ability to prioritize and resolve issues independently
• Strong organizational skills with attention to detail and accuracy in all areas of your work
• Exceptional ability to communicate clearly and document technical activities
• Knowledge of cybersecurity practices

If you enjoy solving problems, helping people, and growing your IT career—apply now! Please quote job reference number 05000-0013419907 on all communication. Robert Half would like to take this opportunity to thank all applicants in advance for their expressed interest! The job you want is just an app away. Whether remote or on-site, search for a job you’ll love with the Robert Half app. Download on the App Store or get it on Google Play.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.

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