A well-established professional services organization is seeking a proactive, hands-on It Support Specilist- IT Manager to oversee its technology environment, partner with third-party providers, and ensure systems remain secure, stable, and aligned with evolving business needs.

This role blends day-to-day operational support with longer-term strategic planning, and is ideal for someone who thrives in a fast-paced, deadline-driven environment.

Compensation is competitive and commensurate with experience, with a comprehensive benefits package including health coverage and retirement savings support.

Key Responsibilities

• Oversee the organization’s IT environment across multiple locations, supporting both onsite and remote users while ensuring secure and reliable operations
• Manage the IT ticketing function, monitoring service levels, identifying trends, and coordinating escalations to maintain high-quality support
• Lead onboarding and offboarding processes, including device provisioning, access management, and system configuration
• Coordinate vendor relationships, including service agreements, renewals, and software licensing compliance
• Act as the primary liaison with external IT partners, including Managed Service Providers and other vendors
• Support and maintain core infrastructure, including networks, meeting room technology, and secure document workflows
• Lead the implementation of new systems, upgrades, and integrations from planning through adoption
• Oversee IT asset management, including inventory tracking, lifecycle planning, and procurement
• Develop and maintain IT documentation, policies, and internal knowledge resources
• Deliver user training and ongoing support to promote effective and secure use of technology

Qualifications & Experience

• 5–10+ years of experience in IT operations or infrastructure roles
• Post-secondary education in Information Technology, Computer Science, or a related field (or equivalent experience)
• Certifications in Microsoft technologies (M365/Azure) and/or cybersecurity (e.g., Security+, CISSP, CISM) are considered strong assets
• Strong organizational and prioritization skills, with the ability to manage competing demands
• Experience managing vendors and external service providers
• Solid understanding of data privacy, security, and risk management best practices
• Excellent communication skills, with the ability to translate technical concepts into clear, practical guidance
• Experience developing processes, documentation, and policies
• Proven ability to lead technical initiatives while maintaining operational stability
• Adaptable and quick to learn new tools and technologies

Nice to Have:

• Experience working and supporting Practice management software (Ghost Practice, Clio Manage, Smokeball, 8am MyCase, Abacus Law, PracticePanther)
• Experience troubleshooting and supporting NetDocuments

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