This job posting is for a current vacancy with our client based in North York, Ontario. This position will provide day-to-day support for IT-related requests, working closely with the existing technical resource to keep issues moving and users informed. The role is ideal for someone who is comfortable in a fully onsite setting, communicates clearly with a broad user base, and can stay organized while managing multiple support needs.

Responsibilities:

• Coordinate incoming support requests, track progress, and help ensure issues are addressed within expected timelines.

• Provide hands-on troubleshooting assistance for users experiencing system and application challenges, including NetSuite-related concerns.

• Work closely with the current IT support resource to prioritize tasks and maintain consistent service for onsite and global teams.

• Monitor tickets in Jira and maintain accurate updates so stakeholders have clear visibility into issue status and next steps.

• Support approximately 40 onsite employees while also responding to requests from international users across multiple regions.

• Communicate with employees in a clear, user-focused manner to resolve technical concerns and improve the support experience.

• Assist with follow-up testing, coordination, and documentation to confirm solutions are working as intended.

• Help identify recurring issues and contribute to practical recommendations that improve support processes and system reliability.

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This job posting is for a current vacancy with our client.

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