We are looking for an IT Coordinator to support day-to-day desktop, help desk, and end-user technology needs within a healthcare environment in Toronto, Ontario. This contract position is suited to someone who brings strong technical troubleshooting ability, communicates well with a wide range of users, and stays organized in a fast-moving setting. The successful candidate will provide hands-on support across core workplace technologies while helping staff remain productive and connected.

Responsibilities:

• Deliver front-line technical support for staff by resolving hardware, software, access, and device-related issues in a timely manner.

• Provide deskside and service desk assistance for Windows and Mac equipment, mobile devices, and common workplace applications.

• Administer user accounts and permissions in Active Directory and support employees with Office 365 access and usage.

• Troubleshoot and resolve problems involving computer hardware, peripherals, connectivity, and general desktop performance.

• Support technologies such as Cisco and Citrix platforms to maintain reliable access to business systems and services.

• Assist with Android device support, configuration, and issue resolution for users requiring mobile access.

• Prioritize incoming requests effectively and manage multiple support needs in a busy, high-demand environment.

• Contribute to technical tasks related to virtualized environments, including basic support for VMware where applicable.

• At least 3 years of experience in help desk, desktop support, or a similar end-user support role.

• Practical experience working with on-premises Active Directory in a business environment.

• Strong working knowledge of the Microsoft 365 environment, including core end-user applications and account support.

• Hands-on experience supporting desktop and laptop hardware, peripheral devices, and routine troubleshooting activities.

• Familiarity with Mac computers, service desk processes, and deskside support best practices.

• Clear communication skills, a detail-oriented customer-service approach, and the ability to build trust with users.

• Valid driver’s licence and the ability to travel locally as required for on-site support.

• Exposure to virtualization concepts, including VMware, is considered an asset.

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This job posting is for a current vacancy with our client.

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