We are looking for an experienced IT Systems Administrator to join our client's team and support the day-to-day operation of their IT environment. This opportunity is ideal for a hands-on IT professional who is comfortable working across L1/L2 technical support, Microsoft 365, Azure, networking, and infrastructure.

The role is well suited to someone who has progressed beyond traditional help desk support and has gained practical experience administering and troubleshooting systems, networks, cloud technologies, and end-user environments. The successful candidate will work closely with the IT Manager and provide technical support to a small Ottawa-based environment while contributing to the ongoing improvement and security of the organization's technology infrastructure.

Responsibilities:

• Provide hands-on L1/L2 technical support to approximately 30 users, troubleshooting hardware, software, Microsoft 365, connectivity, and other IT issues.

• Administer and support Microsoft 365, Azure, Entra ID, Intune, and related Microsoft technologies.

• Configure, maintain, and troubleshoot laptops, mobile devices, printers, IP phones, and other end-user technology.

• Support network infrastructure including switches, firewalls, Wi-Fi, VPN, DNS, DHCP, LAN/WAN, and Internet connectivity.

• Administer and troubleshoot Cisco and Sophos network and security equipment.

• Monitor and maintain servers, cloud infrastructure, virtual machines, databases, and related IT services.

• Support user onboarding by preparing accounts, laptops, mobile devices, software, and access permissions.

• Perform system updates, software deployments, patching, backups, and restoration activities.

• Troubleshoot network, infrastructure, and application issues and identify opportunities to improve system reliability and performance.

• Support IT security through access controls, endpoint protection, firewalls, VPNs, backups, and other security technologies.

• Assist with the implementation and support of third-party applications, cloud services, and IT solutions.

• Maintain accurate IT documentation, technical procedures, asset information, and end-user guides.

• Work with vendors and service providers to resolve technical issues and support hardware, software, licensing, and infrastructure requirements.

• Provide technical support for meetings, conferences, and other organizational activities, including occasional support outside regular business hours.

• Recommend and implement improvements to the organization's IT infrastructure, systems, and support processes.

Qualifications:

• 2–5 years of progressive experience in IT support, systems administration, infrastructure support, or a similar role.

• Strong hands-on experience providing L1/L2 technical support in an end-user environment.

• Experience administering and troubleshooting Microsoft 365 and Microsoft Azure.

• Working knowledge of Microsoft Entra ID and Intune.

• Experience supporting Windows-based systems, servers, and core services such as DNS and DHCP.

• Hands-on experience supporting network infrastructure, including switches, routers, firewalls, Wi-Fi, VPN, and LAN/WAN environments.

• Experience working with Cisco networking equipment; experience with Sophos is considered an asset.

• Experience with backup and restoration solutions.

• Strong troubleshooting and problem-solving skills with the ability to work independently and manage multiple technical issues.

• Strong communication skills and the ability to provide technical support to both technical and non-technical stakeholders.

• Ability to work in a small IT environment where responsibilities span end-user support, systems administration, networking, and infrastructure.

Must Haves:

• 2+ years of hands-on IT support or systems administration experience.

• Hands-on experience with Microsoft 365 and Azure.

• Experience with L1/L2 technical support and troubleshooting.

• Practical experience supporting network infrastructure, including switches, firewalls, DNS/DHCP and VPN.

Nice to Haves:

• Experience in financial services, banking, government, or another security-sensitive environment.

• Experience with Cisco and Sophos technologies.

• Experience with Power Platform, Azure DevOps, or other automation technologies.

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