We are looking for an Insurance Learning Consultant to support employee development within a service-focused insurance environment in Thornhill, Ontario. This position blends insurance knowledge with learning expertise to create meaningful training experiences that strengthen performance across key business areas. The successful candidate will work closely with internal partners to build practical learning solutions, deliver effective training, and help foster a culture of continuous growth.

Responsibilities:
• Collaborate with leaders and subject matter experts across sales, service, underwriting, and claims to identify capability gaps and determine training priorities.
• Create and update learning materials, including instructor-led sessions, digital modules, and blended programs, using sound adult learning principles.
• Facilitate engaging training sessions in virtual and in-person settings, adapting delivery methods to suit different audiences and learning needs.
• Develop learning strategies that improve knowledge retention, on-the-job application, and overall training effectiveness.
• Evaluate program outcomes through feedback, performance indicators, and learner results, then recommend improvements where needed.
• Use learning technologies and course development tools to produce scalable, accessible, and high-quality training content.
• Monitor changes in the insurance industry and learning practices to keep program content current and relevant.
• Support occasional travel to offsite locations to deliver training or collaborate with stakeholders as required.
• Post-secondary education in a relevant field; coursework or certification in adult education is preferred.
• At least 5 years of experience in the insurance sector, such as brokerage, underwriting, claims, or related functions.
• At least 5 years of experience designing and delivering training programs across multiple learning formats.
• Strong written and verbal communication skills with the ability to explain complex information clearly.
• Hands-on experience with instructional design tools and e-learning platforms, including Articulate Storyline; familiarity with Camtasia is an asset.
• Demonstrated ability to analyze learning needs, solve problems, and develop practical training solutions.
• Experience creating courseware, e-learning modules, and structured training programs.
• French language skills would be considered an asset.

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