Information technology (IT) support technician
Turtle Bay IT Services Kelowna, Colombie-Britannique
Permanent
Temps plein
Aussitôt que possible
Description du poste
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: College/CEGEP
- Experience: 2 years to less than 3 years
- Computer hardware or software retailer/wholesaler
- Help desk
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
- No supervision responsibility
- CompTIA Security+ Certification
- Information technology infrastructure library (ITIL) Certification
- Microsoft Certified Solutions Associate (MCSA)
- Microsoft certified professional (MCP)
- Microsoft certified solutions associate (MCSA)
- Android
- Information Technology Infrastructure Library (ITIL)
- iOS
- MAC
- Linux
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- Desktop applications
- Security software
- Word processing software
- Mac OS
- MS Active Directory
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networks
- Own transportation
- Own vehicle
- Valid driver's licence
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Cellular phone
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- Do you have experience working in this field?
- Do you meet the language requirements listed in the job posting for the position (English or French)?
- Use of artificial intelligence
- Day
- Dental plan
- Health care plan
- Vision care benefits
- Group insurance benefits
- Mileage paid
- Free parking available
- Other benefits
- Parking available
Salary: $23.00 to $27.00 hourly (to be negotiated)
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