We are looking for a Help Desk/Desktop Support Analyst to join an electronics organization in Markham, Ontario on a short term contract basis. In this role, you will provide day-to-day technical support to end users, oversee core Microsoft 365 administration tasks, and help ensure a smooth experience for staff requiring account, device, and access support. This position is well suited to someone who can work independently, respond promptly to issues, and maintain reliable service coverage in a fast-paced environment. This is a fully in office role looking for an individual available to start working immediately.

Responsibilities:

• Deliver front-line desktop and help desk support by diagnosing and resolving hardware, software, and access-related issues for end users.

• Administer Microsoft 365 user accounts and licences, ensuring employees have the appropriate tools and permissions for their roles.

• Coordinate onboarding and offboarding activities, including account setup, access changes, and equipment readiness for new and departing staff.

• Support device administration through Microsoft Intune, including enrollment, policy application, and general endpoint management.

• Manage identity and access tasks within Entra ID, such as user maintenance, group updates, and authentication-related support.

• Track, prioritize, and close support tickets while keeping users informed and maintaining strong service levels.

• Provide deskside and remote troubleshooting assistance across a range of devices and operating environments, including standard business hardware and software.

• Act as the primary support contact during team coverage periods, ensuring continuity of service and timely issue resolution.

• 2–5 years of experience in a help desk or desktop support position.

• Practical experience administering Microsoft 365, including user account and licence management.

• Hands-on knowledge of Microsoft Intune for device provisioning, support, and ongoing management.

• Strong understanding of Entra ID (Azure Active Directory) and related identity administration tasks.

• Experience handling employee onboarding and offboarding processes in an IT support environment.

• Solid troubleshooting ability across hardware, software, and end-user access issues.

• Strong communication, customer service, and organizational skills with the ability to manage competing priorities independently.

• Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matters
• The job posting is for a current vacancy with our client 

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This job posting is for a current vacancy with our client.

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