We are looking for a dependable Help Desk Analyst I to provide day-to-day technical support for end users. This contract-to-permanent position is well suited to someone with strong Microsoft environment experience who can resolve hardware, software, and connectivity issues in a thorough and timely manner. The successful candidate will support business users across core workplace technologies, contribute to smooth onsite operations, and help maintain a reliable IT experience across the office.

Responsibilities:
• Deliver frontline technical assistance for employees by diagnosing and resolving issues related to desktops, laptops, printers, and common workplace technology.
• Support users with Microsoft 365 applications and other Microsoft stack tools, ensuring account access, application functionality, and day-to-day productivity needs are addressed efficiently.
• Investigate basic network and connectivity concerns, identify root causes, and escalate more complex incidents when required.
• Maintain and troubleshoot point-of-sale equipment and related peripherals to minimize disruption to business operations.
• Respond to printer hardware failures, print queue issues, and device configuration problems while coordinating repairs or replacements as needed.
• Provide onsite support during regular business hours and assist users in designated work locations when scheduled.
• Record incidents, service requests, troubleshooting steps, and resolutions accurately to support service continuity and knowledge sharing.
• Assist with technology setup, workstation readiness, and general IT support tasks that improve the overall end-user support experience.

• At least 4 years of experience in IT support, service desk, or help desk roles supporting business users in a structured environment.

• Hands-on knowledge of Microsoft technologies, including Office 365, Intune and other core desktop support tools within the Microsoft ecosystem.

• Practical experience supporting point-of-sale systems, printer hardware, and troubleshooting common peripheral-related issues.

• Working knowledge of basic network troubleshooting, including identifying connectivity problems affecting end-user devices.

• Strong problem-solving skills with the ability to assess technical issues quickly and provide clear, effective resolutions.

• Excellent communication and customer service skills, with the ability to support users patiently and effectively.

• Availability to work onsite in Toronto, Ontario, on a Monday to Friday schedule as required.

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This job posting is for a current vacancy with our client.

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