Guest services manager
Kawartha Adventure Cottages Havelock, Ontario
Permanent
Temps plein
Aussitôt que possible
Description du poste
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
- Hotel, motel, and restaurant management
- Hindi
- Urdu
- Non-smoking
- Air conditioned
- Staff accommodation available
- Rural area
- Relocation costs not covered by employer
- Willing to relocate
- Hotel, motel, resort
- 0 - $100,000
- Develop and implement policies and procedures for daily operations
- Supervise staff
- Conduct performance reviews
- Conduct training sessions
- Negotiate with clients for the use of facilities
- Perform front desk duties
- Prepare budgets and monitor revenues and expenses
- Prepare marketing plans
- Arrange for and oversee maintenance activities
- Enforce policies and procedures
- Address customers' complaints or concerns
- Assist clients/guests with special needs
- Develop and implement business plans
- Establish work schedules
- Manage events
- Organize and maintain inventory
- Professionalism in customer service
- 3-4 people
- MS Word
- MS Excel
- MS Office
- MS Outlook
- MS PowerPoint
- MS Windows
- Google Drive
- Criminal record check
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
- Standing for extended periods
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Initiative
- Team player
- Are you available for shift or on-call work?
- Are you available to start on the date listed in the job posting?
- Do you have experience working in this field?
- Do you have the required certifications listed in the job posting?
- Do you meet the language requirements listed in the job posting for the position (English or French)?
- Early morning
- Evening
- Morning
- Night
- Free parking available
- On-site amenities
- On-site housing options
- On-site recreation and activities
- Team building opportunities
- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
- Offers mentorship programs that pair members of visible minorities with experienced employees
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
Salary: $38.41 hourly
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