Guest services agent - hotel
Stoneridge Mountain Resort Canmore, Alberta
Permanent
Aussitôt que possible
Description du poste
- Education:
- Expérience:
- Secondary (high) school graduation certificate
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Provide customer service
- Attention to detail
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Organized
- Reliability
- Team player
- Are you authorized to work in Canada?
- Do you have experience working in this field?
- Do you meet the language requirements listed in the job posting?
- Early morning
- Evening
- Flexible hours
- Experience an asset
- Day
- Weekend
- Dental plan
- Health care plan
- Paramedical services coverage
- Group insurance benefits
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 32 to 40 hours per week
Salary: $21.00 to $21.50 hourly (to be negotiated)
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