- Education: No degree, certificate or diploma

- Experience: 7 months to less than 1 year

Work setting- Hotel, motel, resort
Tasks- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Computer and technology knowledge- Multi-line switchboard
- Word processing software
- Central reservation system (CRS)
- Spreadsheet
- Internet
- Opera
Work conditions and physical capabilities- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Personal suitability- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
Other benefits- Free parking available

- Work Term: Permanent

- Work Language: Bilingual

- Hours: 32 to 40 hours per week





Salary: $16.00 to $17.00 hourly (to be negotiated)