A leading upscale hospitality property in North York is seeking a dynamic and experienced General Manager to oversee all aspects of hotel operations, drive strategic initiatives, and deliver exceptional guest experiences. This is an outstanding opportunity for a proven leader who is committed to operational excellence, team development, and driving business growth in a competitive market.

Key Responsibilities:

• Oversee day-to-day hotel operations, ensuring alignment with brand standards, business objectives, and guest satisfaction targets.
• Develop, implement, and monitor annual budgets, forecasting, and financial plans to maximize profitability and cost control.
• Foster a culture of hospitality and service excellence among department heads and team members.
• Lead, mentor, and develop management staff in rooms, food & beverage, sales, housekeeping, engineering, and other departments.
• Ensure regulatory compliance in health, safety, sanitation, and employment practices.
• Collaborate with sales and marketing teams to drive occupancy, increase market share, and ensure guest retention.
• Analyze operational performance metrics, guest feedback, and market trends to identify areas for improvement.
• Build and maintain strong relationships with owners, brand representatives, local business partners, and the community.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Progressive leadership experience within full-service hotels or similar environments required.
• Demonstrated success in managing hotel operations, finance, guest services, and team development.
• Strong understanding of revenue management, P& L analysis, and budget development.
• Proven ability to drive guest satisfaction and maintain high quality service standards.
• Excellent interpersonal, communication, and organizational skills.
• Proficiency with property management systems and standard hotel software platforms.
• Ability to adapt in a fast-paced, constantly evolving environment.

Benefits:

• Competitive compensation package.
• Comprehensive health and wellness benefits.
• Bonus and incentive opportunities.
• Professional growth and career advancement with an industry-leading organization.

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