Robert Half is partnering with an organization that's looking to bring on a General Manager of Operations to their team. This is a full-time/permanent role on site. 

Advantages:
-Competitive salary (105-140K) + 10-15% bonus 
-Benefits + RRSP matching
-4 weeks vacation
-Free parking
-Excellent culture and leadership team 

Responsibilities:
• Guide and support Store Managers through regular coaching, performance discussions, and clear expectations tied to operational goals.
• Convert company-wide objectives into practical plans for each location, including staffing needs, weekly priorities, and follow-up actions to address gaps.
• Establish consistent approaches for onboarding, training, and performance management in partnership with external HR support.
• Monitor key operational and financial indicators such as shop capacity, labour efficiency, repair volume, average transaction value, margin performance, and service conversion.
• Partner with location leaders to improve scheduling, workflow organization, pricing discipline, and overall productivity in the service bays.
• Work closely with senior leadership and finance partners on budgeting, forecasting, margin review, and explanations for operating variances across locations.
• Oversee quality assurance activities, including site reviews, issue tracking, root cause investigation, and implementation of corrective measures.
• Maintain high standards for customer service and compliance by tracking repeat repairs, warranty concerns, customer feedback, satisfaction results, and online reputation metrics.
• Lead weekly operating reviews, prepare location-level and consolidated reporting, and ensure action items are completed within agreed timelines.
• Manage vendor relationships, equipment upkeep, inventory practices, and the proper use of approved tools for inspections, reporting, training, and workflow control.

Qualifications: 
• 5+ years of experience in operations leadership, multi-site management, or a comparable senior management role.
• Demonstrated ability to lead, coach, and develop managers in a fast-paced service or retail environment.
• Strong understanding of operational metrics, financial performance measures, budgeting, and variance analysis.
• Experience working with vendors, invoices, payment processes, and administrative controls related to business operations.
• Proven ability to improve service quality, team productivity, and customer satisfaction through structured processes and accountability.
• Solid knowledge of workplace safety, compliance standards, and operational policy enforcement.
• Comfortable using reporting systems, business technology, and data analysis to support decision-making and performance management.
• Excellent communication, organizational, and problem-solving skills, with the ability to balance strategic priorities and hands-on execution.

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This job posting is for a current vacancy with our client.

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