We are looking for a Front Desk Coordinator to join our team in Oakville, Ontario on a Contract basis. This role is ideal for someone who enjoys creating a positive first impression while keeping front-office operations organized and efficient in a healthcare setting. The successful candidate will support patient intake, appointment coordination, documentation management, and day-to-day administrative activities with accuracy and professionalism.

Responsibilities:
• Welcome patients, visitors, and clinical partners warmly and ensure they are guided to the appropriate service area or team member.
• Manage front-desk interactions by answering inquiries, handling incoming calls, and passing along urgent messages in a timely and accurate manner.
• Complete patient registration by confirming demographic details, health coverage information, insurance data, and other required records.
• Review incoming referrals for accuracy, follow up on incomplete submissions, and update electronic patient files with current information.
• Book, confirm, adjust, and cancel appointments while coordinating related consultations, diagnostic services, and interpreter support when needed.
• Prepare, scan, upload, copy, and organize patient forms, reports, and clinical documentation to maintain complete and accessible records.
• Maintain accurate data in electronic systems, including appointment information, patient updates, discharge records, and operational tracking details.
• Work closely with internal teams, physician offices, and external healthcare providers to support smooth scheduling and communication across services.
• Protect confidential information, follow privacy and workplace safety requirements, and assist with additional administrative tasks such as billing support and receivables processing.
• At least 1 year of experience in a front desk, reception, customer service, or administrative support role.
• Strong customer service and interpersonal skills with the ability to interact professionally with patients, visitors, and healthcare professionals.
• Experience using a multi-line phone system and handling messages with accuracy and discretion.
• Solid data entry skills and attention to detail when maintaining records and processing documentation.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to organize files, manage competing priorities, and maintain efficiency in a busy office environment.
• Comfortable learning electronic scheduling, documentation, and virtual care support systems.
• Demonstrated ability to protect confidential information and follow established procedures and policies.

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