Front desk agent
SureStay Plus Hotel By Best Western Lethbridge, Alberta
Permanent
Aussitôt que possible
Description du poste
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 3 to 24 hours per week
- Education:
- Expérience:
- No degree, certificate or diploma
- Hospitality industry
- Urban area
- Hotel, motel, resort
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
- Multi-line switchboard
- Word processing software
- Database software
- Computerized bookkeeping system
- Central reservation system (CRS)
- Spreadsheet
- Internet
- Own transportation
- Public transportation is available
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Resourcefulness
- Early morning
- Evening
- Shift
- Morning
- Night
- Experience an asset
- Day
- Weekend
Salary: $15.00 to $16.00 hourly (to be negotiated)
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