We are looking for an ERP/CRM Administrator to support and enhance enterprise business systems for a client in Concord, Ontario. This Long-term Contract position is suited to a detail-oriented individual who can balance day-to-day platform administration with system improvements, user support, and technical configuration. The successful candidate will help maintain secure, reliable ERP and CRM environments while partnering with stakeholders to translate operational needs into effective solutions.

Responsibilities:
• Administer and optimize ERP and CRM platforms to support business operations, system reliability, and user productivity.
• Configure workflows, forms, and client-side scripting to improve functionality and streamline business processes.
• Work with internal stakeholders to gather needs, document business requirements, and recommend practical system enhancements.
• Manage integrations and cloud-based solutions to ensure data consistency, performance, and scalability across connected applications.
• Monitor system access, security settings, and compliance controls while addressing issues related to user permissions and data protection.
• Provide technical support, troubleshoot application issues, and coordinate resolutions to minimize disruption for end users.
• Maintain and improve Microsoft-based tools and related technologies, including workflow and collaboration components where required.
• Support large-scale enterprise environments by assisting with upgrades, testing activities, and ongoing platform maintenance.
• Create and maintain clear system documentation, configuration records, and support materials for users and project teams.

• Demonstrated experience administering ERP and CRM systems within a complex business environment.

• Hands-on knowledge of client-side scripting and JavaScript for system customization and interface improvements.

• Familiarity with cloud technologies and enterprise integrations supporting business-critical platforms.

• Experience preparing or working from business requirement documents to deliver system changes aligned with operational needs.

• Working knowledge of Microsoft technologies, including SharePoint Workflow and related business applications.

• Understanding of security principles, access management, and data protection practices in enterprise systems.

• Ability to support large-scale implementations or highly integrated environments with strong attention to detail.

• Strong problem-solving, communication, and stakeholder collaboration skills.

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This job posting is for a current vacancy with our client.

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