Role Overview

Our Burnaby-based client is looking for a hands-on IT Support / Help Desk Technician to support a Microsoft-heavy environment on a 3‑week onsite contract. The role focuses on day-to-day end‑user support for approximately 60 users, with most staff working onsite and a small remote population.

This position is very hands-on and user-facing, supporting tickets, internal applications, and basic workstation and AV setup. This role does not involve server-side or infrastructure responsibilities.

Responsibilities

• Provide onsite IT support for approximately 60 users
• Troubleshoot and resolve 7 to 10 help desk tickets per day
• Support Microsoft Office and OneDrive issues, including syncing and document upload problems
• Assist with printer setup and basic networking issues
• Perform user account support such as password resets and access changes using Active Directory
• Set up and support workstations, monitors, and AV equipment
• Troubleshoot common hardware and software issues, including lock screen and display issues
• Log and track issues using the ticketing system (Web Desk or Web Help)

Technical Environment

• Microsoft Office and Windows
• OneDrive
• Active Directory
• Web Desk or Web Help ticketing system

Required Skills and Experience

• Previous experience in a help desk or IT support role
• Strong hands-on troubleshooting skills for end-user issues
• Experience supporting Microsoft Office and Windows environments
• Working knowledge of Active Directory user management
• Comfortable working fully onsite and interacting directly with users
• Strong communication and customer service skills
• Ability to work independently, as this function is currently not staffed

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