We are looking for a Desktop Support Analyst to join our team in Concord, Ontario on a Long-term Contract basis. In this role, you will provide responsive technical assistance to employees, helping maintain reliable day-to-day operation of desktop systems, user devices, and workplace applications. This opportunity is ideal for someone who enjoys solving technical issues, supporting end users in a detail-focused environment, and contributing to consistent IT service delivery.

Responsibilities:
• Provide both in-person and remote assistance for desktops, laptops, monitors, printers, and other end-user technology.
• Investigate and resolve issues involving Microsoft 365 applications, account access, and common productivity tools.
• Prepare, install, and configure hardware and software for onboarding, device refreshes, and replacement equipment.
• Manage support requests efficiently, maintain accurate ticket records, and see incidents through to completion.
• Identify the root cause of device, system, and connectivity issues, escalating more advanced problems when necessary.
• Carry out routine updates, basic maintenance, and asset-related support to help keep user environments stable and functional.
• Guide employees with login issues, application questions, and general technical support needs in a clear and approachable manner.
• Work closely with internal IT partners to promote dependable service and reduce interruptions to daily business activities.

• Minimum 3 years of experience in desktop support, service desk, or a similar technical support role.
• Practical knowledge of Microsoft 365 and the ability to support users across core business applications.
• Strong troubleshooting ability with Windows systems, desktop software, peripherals, and computer hardware.
• Experience supporting user accounts and access, including environments that use Active Directory.
• Ability to explain technical concepts clearly to non-technical users with professionalism and patience.
• Well-developed organizational skills with the ability to manage multiple priorities and document work accurately.
• Familiarity with deskside support in a corporate setting and a customer-focused, dependable approach to service.

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This job posting is for a current vacancy with our client.

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