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Customer Service Representative
Robert Half North York, Ontario
Description du poste
Responsibilities:
• Respond to incoming customer calls and emails with professionalism, providing clear information and timely support.
• Handle service inquiries, resolve routine concerns, and escalate more complex issues to the appropriate team when needed.
• Enter customer details, service updates, and order information accurately into internal systems and records.
• Place outbound calls as required to follow up on requests, confirm details, or coordinate next steps with customers.
• Process order-related information and ensure documentation is complete, current, and properly maintained.
• Schedule appointments and update calendars based on customer needs and service availability.
• Use Microsoft Excel and Microsoft Word to prepare, review, and maintain service-related documents and tracking information.
• Support day-to-day call centre operations by managing multiple tasks efficiently while meeting service expectations.
• Previous experience in customer service, call centre support, or a similar client-facing role.
• Strong ability to manage inbound calls while maintaining a courteous and solution-focused approach.
• Accurate data entry skills with strong attention to detail and record management.
• Comfortable handling both phone and email communication in a detail-oriented environment.
• Proficiency with Microsoft Excel and Microsoft Word for daily administrative tasks.
• Experience with order processing, appointment coordination, or related administrative support activities.
• Strong organizational skills with the ability to prioritize work in a high-volume setting.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
This job posting is for a current vacancy with our client.
Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.
Only job postings for jobs located in Quebec appear in French.
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Robert Half
Robert Half est la première et la plus grande firme de solutions de gestion des talents spécialisées au monde, qui met en relation des chercheurs d'emploi hautement qualifiés avec des opportunités au sein de grandes entreprises. Nous offrons...
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