Our client is looking for a dedicated Customer Service Representative to join their team in Edmonton, Alberta. This position offers an opportunity to provide meaningful client support while managing a variety of inquiries, applications, and administrative processes. The ideal candidate is a detail-oriented and service-focused professional who communicates clearly, manages high volumes of inquiries effectively, maintains accurate records, and guides clients through processes with care and professionalism.

Responsibilities:

• Respond to calls, emails, and inquiries from members, applicants, and external contacts.
• Assess and resolve routine requests, escalating complex issues as needed.
• Assist clients with online applications, forms, and service processes.
• Review documents for accuracy, completeness, and compliance with guidelines.
• Maintain accurate client, membership, and service records in internal systems.
• Prepare correspondence, service documents, and basic reports.
• Monitor intake queues, track outstanding items, and flag urgent concerns.
• Coordinate appointments and follow-up communications.
• Support service improvements and participate in training and team discussions.

• Customer service or call centre experience handling high-volume inquiries.
• Strong verbal and written communication skills.
• Ability to assess, resolve, and appropriately escalate requests.
• Accurate data entry and strong attention to detail.
• Proficient in Microsoft Word and Excel.
• Comfortable assisting with forms, online systems, and appointments.

How to Apply:

To be considered for this contract role, click the “Apply Now!” link or by using the Robert Half mobile app. Download it on the App Store or get it on Google Play today!

Reference Number: 05110-0013502693

Robert Half would like to thank all applicants for their expressed interest however, only those candidates identified for interview will be contacted.

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