We are looking for a Customer Service Representative to join a service-focused team in Thornhill, Ontario on a contract basis, with the potential for a permanent position. This opportunity begins as a 3-month contract with the potential to be extended, and it offers the possibility of a pay increase to $20/hour after one year. In this role, you will provide administrative and customer support related to claims activity, communicate with members and external contacts, and help ensure documents, payments, and incoming requests are handled accurately. Hours may vary based on operational needs.

Responsibilities:
• Draft and issue claim-related documents, including member correspondence, third-party forms, and consent paperwork required for report requests.
• Handle claim file payments such as appraisal charges, glass invoices, and fees associated with obtaining external reports.
• Assist the total loss function by preparing and sending proof of loss documentation to support timely settlements.
• Obtain official records, including police and fire reports, to support investigations and file review activities.
• Forward property damage claim files to legal representatives when requested and ensure materials are sent to the correct parties.
• Receive, organize, and distribute incoming correspondence so that claim documentation is routed appropriately.
• Contact members by phone to collect first notice of loss details for claims submitted after hours or through online channels.
• Respond to incoming calls as needed and direct callers efficiently to the appropriate team or department.
• At least 1 year of experience in customer service, with previous administrative experience in a similar environment considered an asset.
• Strong verbal and written communication skills with the ability to prepare clear, detailed correspondence.
• Proven ability to deliver courteous, responsive service while building positive interactions with members and external contacts.
• Comfortable managing multiple tasks at once in a fast-paced setting while maintaining attention to detail.
• Confidence using phone-based communication for both outbound follow-up and inbound call handling.
• Strong organizational skills and the ability to manage documents, payments, and file-related information accurately.

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