We are looking for a Customer Service Representative to join a busy team in Coquitlam, British Columbia on a Contract basis. This role combines front-line customer support with administrative coordination, making it ideal for someone who is organized, responsive, and comfortable managing multiple priorities throughout the day. You will support sales and training-related activities by handling inquiries, maintaining accurate records, preparing customer documents, and helping keep schedules and bookings on track. This is a fully in-office opportunity in a structured environment where strong communication and attention to detail are essential.

Responsibilities:
• Respond to a high volume of incoming calls and emails, providing timely and effective assistance to customers and internal contacts.
• Enter and update client information in internal systems with accuracy, ensuring records remain complete and current.
• Coordinate schedules, appointments, and training-related bookings to help maintain an organized daily workflow.
• Prepare, issue, and follow up on customer quotations and related documentation in a timely manner.
• Support registration and booking activities for equipment training programs using the designated booking platform.
• Assist sales representatives by routing inquiries, sharing information, and helping manage customer communication.
• Conduct follow-up with customers to confirm details, answer questions, and support a positive service experience.
• Perform general office administration tasks that contribute to the smooth operation of the department and broader team.
• Previous experience in customer service, office administration, or a similar support role.
• Strong verbal and written communication skills, with the ability to interact professionally by phone and email.
• Proven ability to work independently, stay motivated, and manage competing priorities with minimal supervision.
• High level of accuracy and attention to detail when handling data entry, scheduling, and customer documentation.
• Proficiency with Microsoft Office applications, including Excel and Word.
• Comfortable working in a fast-paced office setting with frequent inbound customer contact.
• Experience with order entry, appointment scheduling, or booking systems is considered an asset.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.

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