We are looking for a Customer Service Representative to join a service-focused team in Ontario on a contract basis, with the potential for permanent employment. This opportunity is ideal for someone who enjoys supporting customers, managing detailed administrative work, and helping teams address a high volume of outstanding claims-related activities. The initial term is three months, with the potential for extension and longer-term employment based on business needs and performance.

Responsibilities:
• Create and prepare claim-related documents, including customer letters, third-party correspondence, consent forms, and other supporting file materials.
• Handle claim payments accurately, such as processing fees for appraisals, glass invoices, and official report requests.
• Assist the Total Loss team by assembling and issuing proof of loss documentation to support timely settlements.
• Obtain external records, including police and fire reports, to help advance claim reviews and investigations.
• Send property damage claim files to legal counsel when requested and ensure records are forwarded correctly.
• Receive, organize, and distribute incoming mail and correspondence to the appropriate parties in a timely manner.
• Contact members by phone to gather first notice of loss details for claims submitted after hours or through online channels.
• Respond to inbound calls as needed and direct customers to the appropriate department based on their inquiry.
• Help manage fluctuating workloads and priorities in response to operational demand and claim backlogs.
• At least 1 year of experience in customer service or administrative support, with similar office-based experience preferred.
• Strong written and verbal communication skills, with the ability to interact professionally and clearly with customers and internal teams.
• Demonstrated ability to provide attentive, respectful, and solutions-focused customer service.
• Comfortable handling multiple tasks at once while maintaining accuracy in a fast-paced environment.
• Strong organizational skills and attention to detail when managing documents, correspondence, and file updates.
• Confidence using phone-based communication for both outbound follow-up and inbound customer support.
• Ability to work flexible hours based on operational requirements.

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