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Customer Service Representative
Robert Half Thornhill, Ontario
100% télétravail
Description du poste
Responsibilities:
• Draft and manage various forms and correspondence related to claims files, including letters to members, third-party reports, and consent forms for police report requests.
• Process payments on claims, such as appraisal fees, glass repair invoices, and police report fees.
• Assist the Total Loss team by preparing and dispatching Proof of Loss documents to facilitate claim settlements.
• Request official reports, including police and fire incident reports, to support claims investigations.
• Coordinate the dispatch of property damage claim files to legal representatives as required.
• Organize, sort, and distribute incoming correspondence efficiently.
• Make outbound calls to members to gather initial details for new claims reported after-hours or online.
• Respond to inbound calls as needed, ensuring callers are directed to the appropriate department based on their needs.
• Minimum of 3 years of administrative experience in a similar role.
• Exceptional written and verbal communication skills.
• Strong customer service and interpersonal abilities.
• Proven ability to multitask effectively in a fast-paced environment.
• Familiarity with claims-related processes and procedures is an asset.
• Proficiency in managing and organizing documentation.
• Ability to adapt to changing business demands and prioritize tasks accordingly.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
This job posting is for a current vacancy with our client.
Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.
Only job postings for jobs located in Quebec appear in French.
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Robert Half
Robert Half est la première et la plus grande firme de solutions de gestion des talents spécialisées au monde, qui met en relation des chercheurs d'emploi hautement qualifiés avec des opportunités au sein de grandes entreprises. Nous offrons...
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