Our client is seeking a detail-focused Customer Service Representative/Dispatcher to join their team on a contract basis in Calgary, Alberta. This role supports logistics operations by coordinating deliveries, maintaining system accuracy, and working with cross-functional teams to ensure smooth operations. The ideal candidate is organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

Responsibilities:

• Monitor and support dispatch and order management system (OMS) activity.
• Resolve same-day delivery issues such as delays, missed deliveries, and route changes.
• Coordinate with internal teams to resolve customer and operational issues.
• Prepare and maintain contracts, service agreements, and related documentation.
• Generate and maintain operational reports (billing, renewals, performance metrics).
• Track contract milestones, expirations, and required follow-ups.
• Support onboarding, customer launches, and quarterly business reviews (QBRs).

Requirements:

• High school diploma or equivalent required.
• 2–3 years of customer service experience preferred.
• Proficient in Microsoft Office (Excel, Word).
• Strong verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong problem-solving and organizational skills.
• Experience with dispatch or order management systems.
• Fluency in French and English (required).

How to Apply:

To be considered for this contract role, click the “Apply Now!” link or by using the Robert Half mobile app. Download it on the App Store or get it on Google Play today!

Reference Number: 05000-0013422261

Robert Half would like to thank all applicants for their expressed interest however, only those candidates identified for interview will be contacted.

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