Our client, a well-established and growing organization within the lighting and electrical products industry, is seeking a Customer Service & Order Administration Coordinator to join their team. This is an excellent opportunity for an organized, technically inclined professional who enjoys working in a fast-paced environment and takes pride in delivering exceptional customer service.

This position combines customer support, order processing, administrative coordination, and technical product knowledge. The successful candidate will become a key point of contact for customers, vendors, and internal teams while supporting day-to-day operations and helping ensure a seamless customer experience.

Key Responsibilities

• Process and manage customer orders accurately and efficiently.
• Receive and coordinate purchase orders from customers and vendors.
• Match purchase orders, invoices, and supporting documentation to ensure accuracy.
• Verify approvals and authorizations for transactions and documentation.
• Code and post invoices within the company's internal systems.
• Respond to customer inquiries via phone and email in a professional and timely manner.
• Build and maintain positive relationships with customers, proactively following up to provide updates and support.
• Learn and maintain knowledge of the company's products, systems, and processes.
• Provide basic technical guidance and answer customer questions related to lighting products and applications.
• Collaborate closely with sales, operations, and vendor partners to resolve issues and ensure customer satisfaction.
• Identify opportunities to improve processes and contribute to operational efficiency.
• Support various administrative and customer service functions as required.

Qualifications

• 3+ years of administrative, customer service, order processing, or office coordination experience.
• Previous experience within the lighting, electrical, construction, building products, or related industry is highly preferred.
• Strong understanding of lighting products, electrical concepts, or technical products is considered a significant asset.
• Excellent verbal and written communication skills in English.
• French language skills are considered a strong asset.
• High level of computer literacy with the ability to quickly learn and navigate multiple software platforms.
• Strong attention to detail and accuracy when processing orders, invoices, and documentation.
• Exceptional organizational and time management skills with the ability to manage multiple priorities.
• Ability to think critically, understand workflows, and solve problems proactively.
• Comfortable working in a fast-paced environment with changing priorities.
• Team-oriented, adaptable, and eager to learn new skills and take on additional responsibilities.

What We're Looking For

The ideal candidate is someone who combines strong administrative capabilities with technical curiosity and excellent customer service skills. You are a quick learner who enjoys understanding how products work, can confidently communicate with customers, and thrives in an environment where no two days are exactly the same.

This is an exciting opportunity to join a growing organization where you can develop industry knowledge, expand your technical expertise, and make a meaningful contribution to a collaborative team environment.

Please refer to job order number 05150-0013459017.

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