Customer service agent
Swagelok Fort Mcmurray, Alberta
Permanent
Temps plein
Aussitôt que possible
Description du poste
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 2 years to less than 3 years
- or equivalent experience
- Oil and gas industry
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Receive and log complaints
- Explain procedures, risks and benefits to clients
- Consult with clients after sale to provide ongoing support
- Troubleshoot and resolve technical problems
- Send invoices
- Obtain and process information required to provide customer service
- Monitor quality and production levels
- Ensure accuracy of financial transactions
- Contact clients and suppliers to resolve problems
- Conduct research to expand knowledge of the field
- Co-ordinate activities with other work units or departments
- Calculate billing charges
- Confer with clients to identify requirements
- Conduct sales transactions through Internet-based electronic commerce
- Document and prepare invoices and work orders
- Answer enquiries and resolve problems or discrepancies concerning customers' accounts
- Review budgets and financial reports for specific projects
- Prepare reports and statistics related to areas of responsibility
- Manage feed inventory activities
- Investigate complaints and claims
- Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates
- Determine product specifications
- Enterprise resource planning (ERP) software
- MS Outlook
- SAP (FI/CO / HR / MM / OT SD)
- MS Office
- Spreadsheet
- Inventory control software
- Information management system
- Material requirements planning (MRP) system
- Technical support
- Oil and gas exploration and production
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
- Are you authorized to work in Canada?
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
- Registered Retirement Savings Plan (RRSP)
- Long-term care insurance
- Maternity and parental benefits
- Free parking available
- Other benefits
- Parking available
Salary: $25.00 hourly
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