We are looking for an experienced CRM Dynamics - Product Owner to lead the direction and delivery of a Microsoft Dynamics platform in Toronto, Ontario. This Long-term Contract opportunity is ideal for a product specialist who can connect business priorities with technical execution while guiding cross-functional teams through planning, release activities, and ongoing platform improvement. The successful candidate will shape product outcomes, support operational stability, and foster strong collaboration across business, delivery, and technology partners.

Responsibilities:
• Direct the full product lifecycle for the Microsoft Dynamics platform, from roadmap planning and backlog prioritization through implementation, release coordination, and post-production support.
• Work closely with Scrum Masters, Project Managers, technical teams, and business partners to organize sprint activities and advance strategic initiatives.
• Guide requirement definition and solution planning in collaboration with business analysts, internal technology teams, and external vendors.
• Align with connected product owners and dependent teams to manage timelines, system impacts, and cross-platform release dependencies.
• Coordinate deployment activities across integrated systems to support successful releases with minimal disruption to business operations.
• Provide product leadership to development, quality assurance, and integration teams so delivered solutions meet business objectives and platform expectations.
• Lead backlog grooming and sprint preparation to ensure upcoming work is clearly defined, properly prioritized, and ready for execution.
• Review completed deliverables, confirm that business goals have been met, and secure stakeholder readiness and approval before production release.
• Serve as the primary point of escalation for product-related risks, incidents, and production issues, working with support, infrastructure, and vendor teams to resolve root causes.
• Promote continuous enhancement of the Dynamics environment by improving processes, performance, documentation, knowledge transfer, automation, and operational readiness.
• Demonstrated experience working with Microsoft Dynamics CRM in a product ownership or closely related product management capacity.
• Strong ability to manage product backlogs, roadmaps, sprint planning, and release activities within Agile delivery environments.
• Proven experience translating business needs into well-defined requirements and practical solution approaches.
• Ability to work effectively with cross-functional stakeholders, including business teams, delivery leads, technical specialists, and third-party partners.
• Solid understanding of integrated system environments, dependency management, and coordinated release planning.
• Experience overseeing production support matters, issue escalation, and resolution processes in collaboration with operational teams.
• Strong communication and relationship-building skills with the ability to drive alignment, adoption, and informed decision-making.

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