We are looking for a Credit & Collections Analyst to join our team in Mississauga, Ontario on a Long-term Contract basis. In this service-focused role, you will oversee customer accounts, support the collection of outstanding balances, and help maintain accurate financial records through careful investigation and follow-up. This position suits an individual with strong attention to detail who can balance strong customer service with sound credit and collections practices while working closely with cross-functional teams.

Responsibilities:

• Manage a designated portfolio of customer accounts, following up on overdue balances and promoting timely payment through consistent, clear communication.

• Review account activity to confirm outstanding amounts, identify inconsistencies, and resolve reconciliation issues affecting invoices and payments.

• Examine short payments, deductions, unapplied cash, credit concerns, and missing remittance details to determine the cause of account variances.

• Partner with billing, cash application, sales, operations, and finance teams to correct posting errors and support accurate account maintenance.

• Address customer disputes related to billing or payment matters, coordinate internal investigations, and drive issues through to resolution.

• Monitor account behaviour and payment patterns, highlighting elevated risk accounts and escalating concerns when appropriate.

• Maintain thorough and up-to-date records of collection efforts, customer discussions, and resolution steps taken on each account.

• Prepare monthly and quarterly reporting that outlines collection performance, account status, and key observations on higher-risk receivables.

• 3+ years of experience in credit, collections, or customer account management, preferably in a service-based environment.

• Hands-on experience managing B2B collections and working with commercial and consumer credit processes.

• Strong understanding of account reconciliation, billing review, payment investigation, and dispute resolution practices.

• Proficiency with CRM and ERP systems, along with solid Microsoft Excel skills for tracking, analysis, and reporting.

• Ability to assess payment trends, identify account risks, and support informed credit-related decisions.

• Strong communication and relationship-building skills with the ability to work effectively with customers and internal stakeholders.

• Comfortable performing ad hoc financial analysis and maintaining accurate documentation in a fast-paced setting.

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