Credit & Collections Analyst Position Summary The Credit & Collections Analyst is responsible for managing customer accounts, reducing outstanding receivables, assessing credit risk, and supporting the organization's overall credit and collection objectives. This individual will work closely with customers and internal stakeholders to resolve payment issues, manage account risk, and maintain accurate account records.
Key Responsibilities Credit & Collections Review customer accounts and identify delinquent balances requiring collection efforts. Contact customers regarding outstanding balances through phone calls, email correspondence, and other communication methods. Monitor assigned accounts and take appropriate action to reduce delinquency. Evaluate the creditworthiness of new and existing customers using credit reports, financial statements, payment history, and other available information. Recommend credit approvals, credit limit adjustments, account restrictions, or other risk mitigation measures. Review customer accounts and make decisions regarding order releases, credit holds, and account status based on established guidelines. Investigate account discrepancies, billing disputes, and customer concerns to facilitate timely resolution. Liaise with customers and third-party agencies as necessary to obtain or verify credit information. Maintain accurate customer records and document collection and credit activities. Prepare reports related to delinquent accounts, credit exposure, write-offs, and collection performance. Support the development and continuous improvement of credit and collection procedures. Achieve departmental performance targets and collection goals. Cross-Functional Collaboration Partner with sales, customer service, finance, and management teams to resolve payment issues and expedite collections. Work with accounting personnel to reconcile accounts and resolve payment discrepancies such as short payments, unapplied cash, chargebacks, and refunds. Maintain customer tax documentation and exemption records where applicable. Build and maintain positive detail oriented relationships with customers and internal stakeholders.
Qualifications Education & Experience 2–3 years of experience in credit, collections, accounts receivable, or a related finance/accounting function. Experience managing a high-volume account portfolio. Demonstrated ability to multitask and prioritize competing deadlines. Knowledge Strong understanding of commercial credit and collections processes. Knowledge of credit risk assessment and account management practices. Familiarity with applicable regulations and industry standards related to credit and collections. Understanding of sales tax requirements and related documentation. Working knowledge of accounting and ERP systems. Advanced proficiency with Microsoft Excel, Outlook, and other Microsoft Office applications. Experience maintaining accurate financial records and reports. Skills & Abilities Strong analytical and problem-solving skills. Ability to review, reconcile, and maintain accounts receivable records. Excellent attention to detail and accuracy. Strong mathematical and financial analysis capabilities. Ability to identify account discrepancies and recommend solutions. Proficiency in spreadsheet development and reporting. Excellent verbal and written communication skills. Strong organizational and time management skills. Ability to manage multiple priorities in a fast-paced environment. Ability to work independently as well as collaboratively within a team environment. Strong customer service and relationship management skills.
Language & Communication Ability to read, interpret, and apply business policies, procedures, and documentation. Ability to prepare detail oriented correspondence and reports. Problem Solving Ability to analyze account situations and recommend practical solutions. Comfortable working with varying levels of information and exercising sound judgment in decision-making. Work Environment Primarily office-based or hybrid work environment. Frequent use of computer systems, telephone communications, and financial software. Ability to remain seated for extended periods while performing administrative and analytical duties. Occasional flexibility in work hours may be required to meet business needs. Health & Safety Employees are expected to follow all applicable workplace health and safety practices, policies, and procedures while performing their duties and maintaining a safe working environment. Ideal Candidate Profile Detail-oriented and proactive. Strong collections and customer relationship management experience. Comfortable making credit decisions and managing account risk. Possesses a sense of urgency and accountability. Thrives in a fast-paced, high-volume environment. Strong team player with excellent communication skills.

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