We are looking for a Collections Specialist to join our team in Brampton, Ontario on a Contract basis. In this role, you will support the accounts receivable function by overseeing a large customer portfolio, addressing payment-related concerns, and helping maintain strong cash flow through timely follow-up and accurate documentation. This opportunity is ideal for someone who is organized, detail-oriented, and confident working with customers and internal teams in a fast-paced environment.

Responsibilities:

• Oversee a high-volume portfolio of customer accounts and determine daily collection priorities to support timely payment recovery.

• Review outstanding balances, identify the cause of delayed payments, and work through billing or account issues to move accounts toward resolution.

• Prepare and issue customer invoices with accuracy while ensuring billing deadlines are consistently met.

• Perform regular account reconciliations and keep detailed records of collection activity, follow-ups, and customer communication.

• Track receivables through aging reports and raise overdue or higher-risk accounts for further action when required.

• Partner with teams across the business to investigate and resolve payment disputes, invoice concerns, and account discrepancies.

• Compile receivables and delinquency reporting for leadership to support visibility into account status and collection performance.

• Carry out collection activities in line with established policies, procedures, and compliance expectations.

• At least 2 years of experience in accounts receivable and collections.
• Proven ability to manage a large volume of customer accounts in a deadline-driven environment.
• Strong working knowledge of invoicing practices, payment processing, and account reconciliation.
• Advanced proficiency in Microsoft Excel, including formulas, pivot tables, and data review.
• Experience using Oracle software in a finance or collections setting.
• Strong communication, negotiation, and customer service skills when dealing with internal and external contacts.
• High attention to detail with the ability to organize competing priorities effectively.

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